Shipping

Shipping Policy

For The Ordinary customers, the sections below set out processing, delivery, and tracking. This page applies specifically to theordinaryfox.shop.

The Ordinary: processing and transit
For purchases made through theordinaryfox.shop, The Ordinary applies the following guidance on processing and transit. Order preparation normally takes place within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

How The Ordinary handles delivery issues
The following delivery issues guidance applies to the The Ordinary storefront at theordinaryfox.shop. For a delivery problem shown by tracking, or if an order arrives damaged or incomplete, contact Support@Theordinaryfox.shop or 6023207798. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

What The Ordinary customers should know about tracking and addresses
For purchases made through theordinaryfox.shop, The Ordinary applies the following guidance on tracking and addresses. As soon as tracking is available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

How The Ordinary handles delivery area
For The Ordinary customers at theordinaryfox.shop, this section explains delivery area. Orders can be shipped only to addresses within the United States. Standard shipping is free.

The Ordinary: returns after delivery
The Ordinary publishes this returns after delivery guidance for customers using theordinaryfox.shop. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryfox.shop
Phone: 6023207798
Physical address: 1685 G St, Lincoln, Nebraska, 68508, United States