FAQ

Frequently Asked Questions

The Ordinary organizes its rules on frequently asked shopping questions in the following sections. This page applies specifically to theordinaryfox.shop.

What The Ordinary customers should know about contact options
The Ordinary publishes this contact options guidance for customers using theordinaryfox.shop. How can I contact you?
Email Support@Theordinaryfox.shop, call 6023207798, or write to 1685 G St, Lincoln, Nebraska, 68508, United States.

delivery timing at The Ordinary
For The Ordinary customers at theordinaryfox.shop, this section explains delivery timing. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

Our approach at The Ordinary to returns and exchanges
This returns and exchanges section covers orders and visits through theordinaryfox.shop for The Ordinary. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

What The Ordinary customers should know about payment methods
This payment methods section covers orders and visits through theordinaryfox.shop for The Ordinary. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

What The Ordinary customers should know about products
For purchases made through theordinaryfox.shop, The Ordinary applies the following guidance on products. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

The Ordinary: shipping cost
This shipping cost section covers orders and visits through theordinaryfox.shop for The Ordinary. Do you offer free shipping?
Yes. Standard delivery within the United States is free.

Our approach at The Ordinary to tracking
The Ordinary publishes this tracking guidance for customers using theordinaryfox.shop. How can I track my order?
As soon as tracking is available, it is sent using the contact information provided at checkout.

Details from The Ordinary on refund timing
Customers using theordinaryfox.shop can rely on the following The Ordinary guidance about refund timing. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

return shipping at The Ordinary
Customers using theordinaryfox.shop can rely on the following The Ordinary guidance about return shipping. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryfox.shop
Phone: 6023207798
Physical address: 1685 G St, Lincoln, Nebraska, 68508, United States