Refund

Refund Policy

Use this guide from The Ordinary to review returns, exchanges, and refunds. This page applies specifically to theordinaryfox.shop.

order problems at The Ordinary
This order problems section covers orders and visits through theordinaryfox.shop for The Ordinary. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Our approach at The Ordinary to refund timing
For The Ordinary customers at theordinaryfox.shop, this section explains refund timing. Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Our approach at The Ordinary to support
This support section covers orders and visits through theordinaryfox.shop for The Ordinary. For return or exchange assistance, contact Support@Theordinaryfox.shop or 6023207798.

The Ordinary: eligibility
For purchases made through theordinaryfox.shop, The Ordinary applies the following guidance on eligibility. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Details from The Ordinary on starting a request
The Ordinary publishes this starting a request guidance for customers using theordinaryfox.shop. To start a return or exchange, contact us at Support@Theordinaryfox.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

The Ordinary: condition of returns
This condition of returns section covers orders and visits through theordinaryfox.shop for The Ordinary. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Our approach at The Ordinary to exceptions
For The Ordinary customers at theordinaryfox.shop, this section explains exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryfox.shop
Phone: 6023207798
Physical address: 1685 G St, Lincoln, Nebraska, 68508, United States